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ServiceNow SSE / Lead


PermanentIT Services & Consulting

Posted:August 24, 2023

Experience: 5 - 8 years

Location: Noida

Hiring ServiceNow Senior Software Engineer / Lead

Key Responsibilities:
  • Solution Design: Responsible for designing and architecting ServiceNow solutions that align with business requirements. They must understand the platform's capabilities and limitations to design scalable and efficient solutions.
  • Requirement Gathering and Analysis: Collaborating with stakeholders, including business analysts and end-users, to gather and analyze requirements for ServiceNow implementations. They translate these requirements into technical specifications and solutions.
  • Customization and Configuration: Should be able to customize and configure the platform to meet specific business needs. This involves creating new scoped applications, workflows, business rules, UI pages, and integrations with other systems.Integration and Data Migration: Integrating ServiceNow with other third-party applications using integration hub or Rest API. Experience in data transformation and migration across modules.
  • Development and Scripting: Writing and maintaining scripts and code (JavaScript, Glide API, etc.) for ServiceNow applications and enhancements.
  • Security and Compliance: Ensuring that ServiceNow implementations adhere to security best practices and compliance standards. This includes managing user access, data protection, and handling sensitive information.
  • Performance Optimization: Optimizing ServiceNow performance and monitoring system health to ensure smooth and efficient operation.
  • Troubleshooting and Support: Providing technical support to resolve issues related to ServiceNow configurations, customizations, and integrations.
  • Documentation: Preparing detailed technical documentation, including architecture diagrams, system designs, and implementation guidelines.
  • Task Management: Creation of user stories catering to projects, including planning, scheduling, and coordinating tasks with the development team.
Required Skills:
  • ServiceNow Expertise: In-depth knowledge and hands-on experience with the ServiceNow platform, including CMDB, IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), CSM, HRSD, Orchestration, SecOps, IRM, Scope Applications, Virtual Agent, Bots, UI Builder, and Service Portal.
  • Integrations: Rest API, SOAP, Microsoft Teams, eBonding, Jira, Azure, Splunk, Event monitoring tools, Security tools, Integration Hub, SAP, Workday, and third-party apps.
  • Technical Skills: Proficiency in JavaScript, Glide API, HTML, CSS, and other relevant web technologies.
  • ITIL Knowledge: Familiarity with ITIL (Information Technology Infrastructure Library) best practices is often required, as ServiceNow is commonly used for IT service management.
  • Communication and Collaboration: Strong communication skills and the ability to collaborate effectively with business stakeholders and development teams.
  • Problem-Solving: Analytical mindset and the ability to identify and solve complex technical challenges.
  • Domain Separated Environment: Experience in configuring multi-tenant environments.
Technology awareness:
  • Platform: Working knowledge of ServiceNow Istanbul and beyond
  • Frameworks/Model: CI-CD, CSDM Database: MySQL, SQL, Oracle
  • Programming: Core Java, Angular, ReactJS, Python, Django
  • Deployment/Project Management: Concepts of Agile, Scrum, DevOpsQualification:
  • Degree in Engineering or Masters in IT, from Tier 1 or 2 institute
  • Certifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CIS), and ServiceNow Certified Application Specialist (CAS)
  • Professional experience with overseas Fortune Customers
Desired Travel and Visa History:
  • Valid work permit or Travel visa of North America/Middle East/Europe/ANZ
  • 5 to 8 years of experience in working across technologies. Familiarity with a wide range of cloud services and architecture patterns is essential.
Work Shift – IST/EDT/PDT

About Judge India Solutions:

Judge India Solutions is a 100% subsidiary of The Judge Group, a seasoned international professional solutions provider with a legacy of 50+ years. We provide solutions for prestigious global brands that include over 60 Fortune 100 companies. With delivery centers located in Noida, Bangalore, and Hyderabad, we aim to make businesses future-ready with the help of our state-of-the-art Cloud Technologies, ServiceNow, AI-ML-RPA, Technology, Learning, e-Governance, SAP, and Talent Solutions.

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