Business-oriented services, global experience, and continuously evolving solutions
Consultation & Assessment
We assess the current processes, validate the learnings, anticipate the trends, identify opportunities for improvement, and align ServiceNow solutions accordingly.
Solution Design & Architecture
We help design and architect the ServiceNow solution tailored to the organization’s needs. We create a roadmap, define the scope of the implementation, and configure the platform to align with the organization’s workflows, processes, and integrations.
We recommend leveraging the ServiceNow platform’s capabilities to configure and customize various modules and applications based on the organization’s requirements. This may involve creating custom workflows, forms, reports, and dashboards. We create and manage the roadmap, define the scope of the implementation, and configure the platform to align with the organization’s workflows, processes, and integrations.
Data Migration & Transformation
By assessing the data structure of the IT landscape, we support and assist the organization in transitioning from existing legacy to ServiceNow. We use curated playbooks to ensure a smooth and accurate transfer of data while maintaining data integrity and security.
Platform Integration Services
We help to integrate the platform with other third-party systems, such as HR systems, CRM tools, monitoring tools, and other IT platforms. We use an integration hub and recommend best practices. This enables data synchronization, process automation, and seamless information flow across different systems.
Testing & Quality Assurance
We offer to assist in writing use cases and define boundary testing. We recommend using the ServiceNow automated testing framework to conduct thorough testing and provide quality assurance across the ServiceNow solutions as expected.
Technical Training & Knowledge Transfer
We offer a range of services to facilitate a seamless transition and adoption of the implemented solution. This includes conducting training workshops, creating comprehensive documentation, and offering hyper-support.
Post Implementation Support
We provide L1, L2, and L3 support including troubleshooting, bug fixing, performance optimization, and ongoing enhancements to meet the evolving business needs.
Platform Upgrades & Fixes
We share best practices and use playbooks for a seamless transition to the new versions or upgrades of the ServiceNow platform while preserving existing configurations and customizations.
We take responsibility for the ongoing management, monitoring, and maintenance of the implementation or other business processes. Managed services are typically delivered through service-level agreements (SLAs) that define the scope of services, performance metrics, and expected outcomes. This includes and is not limited to Proactive Monitoring, Maintenance and Updates, Helpdesk and Support, Expertise, Customization etc.
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